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Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Statewide Initiatives



211 - Get Connected. Get Answers.

If you are not reporting to Health Standards Section, select the appropriate agency below to access their OTIS informational page:

Office of Aging and Adult Services (OAAS)

Office of Citizens with Developmental Disabilities (OCDD)

 

 

Online Tracking Incident System for Nursing Homes and ICF/DDs

OTIS is a web-based application the Louisiana Department of Health and Hospitals (DHH) developed in April 2003. It provides state agencies, health care providers, and Home and Community Based Services (HCBS) support coordinators an online method for submitting state and federally required reports of alleged neglect, abuse, injuries of unknown origin, misappropriation of client property and critical incidents.

OTIS was designed to work with Internet Explorer (IE) browser versions 6.0 through 9.0.
OTIS is not compatible with IE browser versions 10 or higher. OTIS has not been tested using other browsers (Mozilla Firefox, Safari, etc.)

Security and Password Assignment

Security built into OTIS allows access to only those authorized to access the system. Each person that enters incidents into OTIS must have their own username and password. It is a violation of HIPPA policy to login to OTIS under another person's username.

OTIS Password Rules

  • Passwords will expire every 180 days.
  • New password must be six characters including one numeric character. (No special characters such as *, &, /, etc.)
  • cannot reuse last 3 passwords
  • User will be locked out after 3 incorrect attempts to login.
  • OTIS user accounts will be automatically disabled after 180 days of inactivity.

Requests for usernames and passwords should be submitted to HSS on company letterhead and signed by the facility administrator. Please fax requests to the appropriate person listed under "Contact Information" listed at the bottom of this page. Passwords will be mailed the administrator within 5 work days via certified mail.

Nursing homes and ICF/DD providers 

Submit to HSS Federally required reports of alleged neglect, abuse, injuries of unknown origin, and/or misappropriation of resident property. Injuries of unknown origin are defined as those injuries which meet the following two conditions:

  1. the source of the injury was not observed by any person or the source of the injury could not be explained by the resident AND
  2. the injury is suspicious because of the extent of the injury or the location of the injury (e.g., the injury is located in an area not generally vulnerable to trauma).


All injuries of unknown origin not meeting the two conditions noted above are required to be investigated by the facility and documentation of their investigation is maintained in the facility.

Nursing homes are required by law to submit the reports in OTIS.
Nursing Home Regulations

OTIS Training Resources - user guides, PowerPoint presentation, training web site

Requests for usernames and passwords should be on company letterhead and signed by the facility administrator. Please fax requests to the appropriate person listed under "Contact Information" listed at the bottom of this page. Passwords will be mailed the administrator within 5 work days via certified mail.

OTIS Production Web Site - Click here to enter actual incidents in OTIS
OTIS Production Site Status - Functional;  Accused issue reported 2/21/14 resolved after server rebooted @ 6:00 p.m., 2/21/14.

OTIS Facility - Client Reports
view previously submitted reports for your facility; use same username and password as used to enter an OTIS incident.

Contact Information:
Nursing Home Program
Denise Traylor, Program Manager, 225-342-7715, Denise.Traylor@la.gov
Passwords & Support Requests:
Lizzie Armstrong 225-342-5795, Lizzie.Armstrong@la.gov
Chance Lee 225-342-0255, Chance.Lee@la.gov
Fax: 225-342-0453

ICF/DD Program
Hank Choate, Program Manager, 225-342-0253, Hank.Choate@la.gov
Passwords - Gaynell Brand, 225-342-9406, Gaynell.Brand@la.gov
Fax: 225-342-0157