• CMSNet help desk - Phone: 1-888-238-2122 or email MDCN.mco@palmettogba.com.  For issues with Secure Access Service login or Juniper Client instillation Option 2 - will connect you to a technician for support in installing and using the CMSNet Juniper Client; Option 3 - will allow you to leave a message for a password reset. The QTSO Help Desk is not able to assist you with CMSNet connectivity.

 

  • Contact QTSO help desk - Phone: 1-800-339-9313,   help@qtso.com, and/or  QIES to Success - for jRAVEN software downloads and user manual updates, CASPER REPORTS QTSO, MDS User Maintenance, and MDS Public reports user IDs/Passwords.
  • MDS Help Line/RAI Coordinator Contact -  Phone 1-800-261-1318 for Louisiana callers. Persons outside Louisiana please call 1-225-342-2428.
  • Myers and Stauffer help desk - Phone: 1-800-763-2278; Louisiana Advisor Newsletters, Supportive Documentation Guidelines, Point In Time Reports, Transmission deadlines related to Point In Time Reports, Electronic Posting of reports, Payer Source questions, Records with BC1s or AAA delinquent RUGs, and Medicaid Rates/Resources.