Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Statewide Initiatives

211 - Get Connected. Get Answers.

DHH Dental provider Q & A calls to alternate Wednesdays through June

Wednesday, April 16, 2014  |  Contact: Media & Communications: Phone: 225.342.1532, E-mail:

The Department of Health and Hospitals' (DHH) teleconference for providers interested in the new Medicaid Dental Benefit Management Program will occur every other week through the end of June.

DHH used a competitive procurement process to select Managed Care of North America Dental (MCNA) to provide dental services for 1.2 million Medicaid and LaCHIP enrollees. The anticipated go-live date for the dental program is July 1, 2014.

The calls will be conducted from noon to 1 p.m. on the following dates:

  • April 30
  • May 14, 28
  • June 11, 25

DHH staff and MCNA representatives will give an overview of the program and address any questions providers may have. The call-in information (pre-registration is not required) is as follows:

  • Call-in #: 1-888-278-0296
  • Access Code - 6556479#

The calls will only address questions related to the Dental Benefit Management Program. Any questions related to Bayou Health, legacy Medicaid or pharmacy should be directed to the appropriate department. Providers also can communicate with Medicaid staff via email at

More information on the Medicaid Dental Benefit Management Program can be found online at