Since January, Medicaid program leadership have held a daily call for providers to discuss aspects of the Bayou Health program. Now that Bayou Health is fully implemented statewide, Medicaid staff will transition to one weekly phone call for all provider types to discuss issues and answer questions.
The Bayou Health weekly provider call will take place on Wednesdays at noon. The call in number is 1-888-278-0296, and the access code is 6556479#. Any provider is welcome to call in, and pre-registration is not required.
Providers should first bring any issues they encounter with a Bayou Health plan to that plan's attention for resolution. To address issues directly with Medicaid outside the weekly call, providers can email firstname.lastname@example.org. Staff typically are able to respond to any issues received by email within one business day. Providers are also encouraged to frequently visit www.MakingMedicaidBetter.com to see the latest news, information and updates about Bayou Health.
A weekly call will continue to take place on Thursdays that focuses on specialized behavioral health services, conducted through Magellan/Louisiana Behavioral Health Partnership. The call-in information for this call is 1-888-205-5513, Access Code: 827176.