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Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Independent Professional Evaluator for Administration of Consumer Experience Survey

Thursday, March 3, 2011  |  Contact: Sonya Pulliam (225) 342-9522
The purpose of this RFP is to solicit proposals from qualified proposers that provide the administration of an in-person, face-to-face Participant Experience Survey (PES) to Home and Community Based waiver or State Plan service participants throughout the State of Louisiana. The independent professional evaluator will measure the participant’s experience and satisfaction with the quality of services provided. The survey includes questions across multiple Dimensions of Quality including: access to services, service planning and delivery, health and safety, community and social connections, work and employment, housing, and rights, responsibilities and risks.