Most but not all Medicaid and LaCHIP recipients will be enrolled in the Dental Plan. Recipients that are enrolled in the Dental Plan do not have the option to continue to receive dental services through legacy Medicaid, while some recipients are excluded from the Dental Plan.
Yes. A new card will not be issued. All Medicaid recipients will continue to use their Health Network of Louisiana Medicaid card. If you have misplaced your card you may request a new one here, or by calling the Medicaid Hotline at 1-888-345-6207.
Providers are still required to verify recipient Medicaid eligibility using the Medicaid Eligibility Verification System (MEVS) or the Recipient Eligibility Verification System (REVS). If the recipient is enrolled in the Dental Plan the contractor's contact information will be displayed. If the recipient continues to receive dental benefits from legacy Medicaid, "Dental" will be shown in the Active Coverage section. More information can be obtained about MEVS here, or the provider can contact REVS at 1-800-776-6323 to verify eligibility.
Yes, the recipient is required to choose a Primary Care Dentist. If the member does not select a primary care dentist and is auto assigned by the Dental Plan, the Dental Plan will allow the member to change his/her primary care dentist.
DHH's Contract with the Dental Plan includes language that Dental Plans can allow members to have a specialist as their PCD if the specialist is willing to perform the responsibilities of a PCD. The recipient should contact member services for the Dental Plan in which they are enrolled to request a specialist be assigned as their PCD.
Each individual recipient can have a Primary Care Dentist.
Mailing Address: Department of Health & Hospitals | P. O. Box 629 | Baton Rouge, LA 70821-0629 Physical Address: 628 N. 4th Street | Baton Rouge, LA 70802 | PHONE: 225.342.9500 | FAX: 225.342.5568 | DisclaimerCustodian of Records Medicaid Customer Service 1-888-342-6207Bayou Health1-855-BAYOU4U (1-855-229-6848 )