Lessons Learned in Project Management

This section highlights the lessons that Louisiana Spirit learned related to establishing and administering the project—from staffing and solidifying partnerships to operational procedures and protocols to ensure the quality of services.

Methodologies are described for the following major management areas:

Staffing — In this area, the staff organizational structure is described, along with the balance of skill sets that were prioritized by the program. Emphasis is placed on the usage of local resources in order to ensure a culturally competent entrance into the communities.

Operations and Quality Assurance — In this area, management and monitoring tools that gave the program's direction of service delivery are described. Partnerships that informed the quality assurance process are also highlighted, as well as technological innovations that helped with the program’s ongoing needs assessment efforts.

Video testaments from individuals involved in the program underscore the importance of these areas, and links to a variety of sample tools are provided.